Ongoing Support

US-Based. Always Available.
Built for Your Time Zone.

When you need help with ServiceNow, you want someone who knows your instance — not a call center reading from a script.

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Why It Matters

Why US-Based Support Is Different

Offshore support means time zone friction, re-explaining your environment every call, and zero institutional knowledge. We work differently.

📍
Based in St. Marys, Georgia
Real people, real conversations — not ticket queues and auto-replies.
⏰
Eastern Time with extended hours
Primary coverage in ET with availability across all US time zones.
🧠
We know your instance
No re-explaining your setup every time. We document it once and own it.
💬
Direct communication
Slack, email, or phone — whichever you prefer. No ticketing maze required.
🔍
Proactive monitoring
We catch issues before you do — alerts, health checks, and instance reviews.

Coverage Map

Time Zone Coverage

We cover the full continental US — primary operations in Eastern Time with extended coverage coast to coast.

US Coverage — All Time Zones Active
Eastern (ET)Primary HQ
Primary
Central (CT)Full coverage
Full
Mountain (MT)Full coverage
Full
Pacific (PT)Full coverage
Full

Support Tiers

Choose the Right Coverage Level

Every tier includes US-based consultants who know your instance. Scale up or down as your needs change.

Essential
$2,500
per month
Right-sized support for organizations with a stable ServiceNow environment.
  • Up to 10 hours/month support
  • Bug fixes and minor enhancements
  • Monthly check-in call
  • Response within 4 business hours
  • Monthly activity summary
  • Version upgrade advisory
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Most Popular
Professional
$4,500
per month
For teams actively expanding their ServiceNow usage and needing faster response.
  • Up to 20 hours/month support
  • New flow builds included
  • Reporting & dashboard work
  • Bi-weekly check-in calls
  • Priority 2-hour response
  • Monthly activity summary
  • Version upgrade advisory
Get Started
Enterprise
$6,000+
per month
A dedicated resource embedded with your team — unlimited scope, full strategic partnership.
  • Unlimited engagement scope
  • Dedicated resource assignment
  • Weekly strategy calls
  • Proactive roadmap planning
  • Priority 2-hour response
  • Monthly activity summary
  • Version upgrade advisory
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Always Included

What Every Tier Gets

Regardless of the tier you choose, these are non-negotiable standards in every engagement.

✓
US-based consultant — not offshore, not outsourced
✓
Full knowledge of your specific instance configuration
✓
Response within 4 business hours (2 hours for Professional/Enterprise)
✓
Monthly activity summary with hours, work completed, and recommendations
✓
ServiceNow version upgrade advisory before every release

Start with a free 30-minute support needs assessment.

We'll walk through your current environment and recommend the right tier — no pressure, no pitch deck.

237 Brooklet Circle, St Marys, GA 31558

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